One Partner. Every IT Solution.
Get To Know Us
Premier Networx of Augusta, GA, is an award winning, outsourced IT managed services provider. Premier Networx provides enterprise-quality IT support to small and medium-sized organizations across the greater Augusta area. The team at Premier Networx works diligently to create long-lasting partnerships with our clients. We feel it’s important to run our business by the same set of values that we hold ourselves to in our personal lives.
CUSTOMER FIRST APPROACH
We’re a complete, single-source technology partner. From day-to-day support and proactive monitoring to complex projects and infrastructure design, our team delivers end-to-end IT services under one roof. Our help desk provides fast, reliable support when issues arise, while our proactive monitoring works behind the scenes to prevent problems before they impact your business. For more advanced needs, our in-house team manages everything from structured cabling and security systems to network design and server migrations. Because all of these services are fully integrated, our clients benefit from a seamless, efficient, and aligned IT experience without the need to manage multiple vendors.
What sets Premier Networx apart?
- Enterprise-Grade Equipment – Premier Networx offers the best software and hardware solutions that will ensure your business is secure and running at maximum efficiency.
- Hands-on Expertise – Our experienced team of professionals is local and ready to help at a moment’s notice.
- Proactive IT Monitoring and Response – With our approach to cybersecurity, you can be sure you will receive comprehensive and around the clock support. We are able to manage your status remotely for all of your networked devices at any time. Additionally, we offer detailed custom alerts for our customers, so you are always aware of what is happening within your business. If there is an incident, we respond immediately and remediate the situation. With regular on-site data backups, our team can ensure prompt and efficient disaster recovery.
Advanced Technology
Premier Networx provides businesses in Augusta and the surrounding region with a higher standard of IT support and service. Our team delivers proactive, personalized technology solutions designed to keep your systems secure, stable, and performing at their best.
We combine experienced professionals with comprehensive managed IT services to support every aspect of your technology environment. From remote and onsite support to software updates, troubleshooting, and continuous system monitoring, Premier Networx ensures your technology works reliably so your team can stay focused on running your business.
Executive Level IT Consulting
Comprehensive Technical Support
Remote and Onsite Support
Complete System Monitoring
Frequently Asked Questions (FAQs)
WHAT IS A MANAGED SERVICE PROVIDER (MSP)?
An MSP is a company or organization that remotely manages a customer’s IT services and infrastructure. This typically includes a range of services, such as Network Monitoring, Data Backup and Disaster Recovery, Cybersecurity, Cloud Services, and more.
WHAT SERVICES DO YOU OFFER?
At Premier Networx, we offer the following services:
- Managed IT Support
- Cybersecurity
- Security Assessments
- Backup and Disaster Recovery
- Network Cabling
- Telephone Systems
- Microsoft AND Apple Support
- Closed-Circuit TV
- Office 365 & Hosted Email
HOW CAN AN MSP HELP MY BUSINESS?
Managed Service Providers, like Premier Networx, can help your business in several ways, particularly by managing your entire IT infrastructure and ensuring your systems are secure and reliable. Some of the specific benefits include but are not limited to cost savings, proactive IT management, improved cybersecurity, data backup and disaster recovery, increased productivity/efficiency, and 24/7 support.
WHAT INDUSTRIES DO YOU SPECIALIZE IN?
We specialize in small to medium- sized businesses of all industries led by strategic-minded operators who understand the importance of the health and security of their IT infrastructure.
WHAT IS THE DIFFERENCE BETWEEN MSPS AND BREAK-FIX IT SUPPORT?
The difference boils down to the way services are delivered, level of proactive management, and the pricing model. Let’s look at the table below.
Feature | MSP | Break-Fix IT |
Approach | Proactive, continuous monitoring, management | Reactive, only come in when something breaks |
Service Model | Subscription-based (monthly/annual fee) | Pay-per-incident |
Response Time | Faster response (typically) and prevention of issues | Slower response (typically), depends on availability and urgency |
Ongoing Support and monitoring | Yes + includes regular maintenance/updates | No |
Cost | Predictable, usually lower overall costs | Unpredictable, higher costs if frequent issues arise |
Business Continuity | Disaster recovery, backups, security management | May assist with recovery but does not focus on continuity |
Security | Continuous monitoring, threat detection, and patching | Reactive security responses when something goes wrong |
The most important difference between the two (in our opinion) is that MSPs establish a partnership and long-term relationship with your business; break-fix IT support is only engaged when there is a problem.
HOW DO YOU ENSURE THE SECURITY OF MY BUSINESS’ IT SYSTEMS?
While there are sometimes circumstances beyond our control, MSPs like us here at Premier Networx ensure the security of your business by proactively managing and monitoring your IT infrastructure. We do this through:
- 24/7 Network Monitoring
- Firewalls and Intrusion Detection Systems
- Security Patching and Updates
- Data Encryption
- Backup and Disaster Recovery Planning
- User Access Control and Authentication
- Security Awareness Training
- Compliance Management
- Incident Response and Threat Management
- Endpoint Protection Software
WHAT IS CLOUD COMPUTING? HOW WILL IT BENEFIT MY BUSINESS?
Cloud computing is the delivery of computer services (servers, storage, databases, etc.) over the internet, rather than using local servers or personal devices. Essentially, it means access to technology on-demand. There are numerous benefits to utilizing cloud computing for your business, such as cost efficiency, scalability, and business continuity.
HOW MUCH DOES MANAGED IT SUPPORT COST?
Managed IT support packages are based on your business’ needs and vary in price. If you are interested in moving forward with Premier Networx as your MSP, please contact us so we can better understand your needs.
HOW DO YOU HANDLE SUPPORT REQUESTS?
For fastest service, support requests can be made via our customer portal or by emailing us support@premworx.com.
WHAT MAKES YOUR MSP DIFFERENT FROM COMPETITORS?
What sets us apart from other Managed Service Providers is our unwavering commitment to a customer-first approach. We prioritize exceptional customer service and offer 24/7 support for those that require it, ensuring that our clients have access to the assistance they need, whenever they need it. Additionally, we go beyond just providing IT solutions; we focus on building long-lasting relationships, taking a genuine interest in the success and growth of every business we work with. Our team is deeply invested in understanding your unique needs and challenges, delivering tailored solutions that support your business objectives and foster long-term success.