We’re growing and looking for talented people to join us!
We’re growing and looking for talented people to join us!
SYSTEMS ADMINISTRATOR
As a System Administrator at Premier Networx, you will be our final point of escalation for all issues. Your mission will be to maintain, update, replace, and fix our customers’ infrastructure. Your job is to proactively prevent any issues from occurring and to resolve issues that have occurred as quickly as possible. You will also assist in building out new infrastructure, and with other more specialized roles such as security and disaster recovery when necessary.
Being our final point of escalation, we expect a lot from our System Administrators. You must have a rock-solid foundation both system and network infrastructure in order to be able to do this job. We do not expect you to know everything, however we do expect you to be able to resolve complex issues effectively and efficiently. You will be the one who must find the solution to a problem without fail.
Note: Because we are customer focused, every role within our organization is customer facing.
Common tasks include:
Troubleshooting complex issues
Network configuration
Server administration
Server migration
Application troubleshooting / installation
Infrastructure performance testing
Cloud platform administration
Testing new products
Requirements:
Excellent troubleshooting and critical thinking ability
Well-developed communication skills
5+ years of recent experience in a production environment managing:
Provides professional on-site support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking. Follows up on issues escalated by Level 1 technicians. Provides basic troubleshooting of infrastructure related incidents. Escalates complex infrastructure related incidents and requests to Level 3. Technician works primary in the field but can also be made available for in-house Help Desk support when needed.
Job Duties:
Advanced workstation troubleshooting
Advanced printer / scanner troubleshooting
Advanced mobile device troubleshooting
Advanced LOB Application troubleshooting
Basic network troubleshooting
Basic server troubleshooting
Workstation onboarding
Vendor management and interface for complicated issues or projects
Preferred Qualifications:
Time spent inside as Service Desk Technician I and/or II
We always deliver personalized executive- level IT consulting, services, products, and solutions to our clients. We offer an expert team and the most comprehensive technical support with the following services: remote and onsite support; software updates and troubleshooting; and complete system monitoring.