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Customer Satisfaction Survey Results 2019

Customer Satisfaction Survey Results 2019

To all of our clients, we really appreciate you choosing Premier Networx ‘The Augusta IT Guys’ as your premier Managed IT Services Provider.

At Premier Networx, we pride ourselves in providing exceptional IT service and experience to our clients. To ensure that we continue to not only meet, but exceed your expectations, we asked our clients to take a short customer satisfaction survey.

We are delighted to share the results of our customer satisfaction survey with you!

The results of the survey are impressive, and we are so proud! We received some extremely positive comments and specific suggestions which will be implemented moving forward. We value this feedback and we will use these survey results to continue improving on our services and best practices.

Thank you to our clients that participated in this survey.

The result: Satisfaction of Premier Networx Remains High

100% are highly satisfied with Premier Networx’s overall communication efforts

100% are highly satisfied with our services

100% are highly satisfied with their relationship with Premier Networx’s personnel

100% would recommend Premier Networx to another organization or business acquaintance

88% agree that Premier Networx has a well above average of understanding their needs, while 12% said it was above average

92% are highly satisfied with the speed at which their helpdesk ticket is addressed, while 8% is satisfied

The feedback from our clients is impressive…

“Everyone at Premier Networx is amazing! I vote Best in the CSRA!!!”

“We thoroughly enjoy working with everyone (especially Stormi and Tim as they are who we generally work with)”

“Service has exceeded my expectations so far!”

“Just keep doing what you do for us! Everything is great!”

“100% In my Book! So thankful to have such a wonderful Team!”

“We love Premier Networx! One of the best decisions we made was having Premier handle our IT needs. Thanks.”

“Keep doing what you are doing. 🙂 “

“We have no recommendations as everything is already above our expectations. “

If you having any questions regarding our Customer Satisfaction Survey Results or would like to provide your own feedback, email our Marketing Director, Mimi Wheeler, at Marketing@augustaITguys.com.

Have you heard about our Referral Program?

As you’ve experienced, our expertise in a wide range of IT support solutions is what makes Premier Networx a safe and reliable choice for any business.

We value your continued confidence in us and we’re proud to offer you a reward for sharing your positive experience and recommendation with other businesses in the CSRA.

When you refer a business, we’ll give you an ICER Cooler filled with Premier Networx swag.

Get started here

4332 Wheeler Road #105, Augusta GA 30907

706.426.6313

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